Claimenta Terms of Service

1. Who we are; what these Terms cover

1.1 The Claimenta service (“Service”) is operated by [KFT LEGAL NAME], a limited liability company (korlátolt felelősségű társaság) registered in Hungary, seat: [SEAT ADDRESS], company registration no. [PLACEHOLDER], tax no. [PLACEHOLDER], e-mail: [hello@claimenta.com — PLACEHOLDER] (“Provider”, “we”).

1.2 These Terms govern your access to and use of the Service: the Claimenta website, dashboard, scanner, reports and monitoring features.

1.3 Purchases are made through Stripe as merchant of record (Section 6). For the payment transaction itself, Stripe’s applicable end-customer terms also apply; these Terms govern the Service.

2. The Service — and what it is not

2.1 Claimenta produces an observational Environmental Claims Inventory & Risk Review: it crawls the public pages of a domain you designate and verify, inventories environmental claims found there, and indicates where they match categories that Directive (EU) 2024/825 restricts (official text: https://eur-lex.europa.eu/eli/dir/2024/825/oj), with confidence scores and human-review flags.

2.2 The Service provides risk indicators only. It does not determine whether any marketing complies with the law of any jurisdiction, does not provide legal or tax advice, and does not issue any attestation or conformity assessment. Outputs including any rewrite suggestions are informational starting points for review by your own qualified advisers. This report is not legal advice.

2.3 Automated analysis has inherent limits (false positives, false negatives, page changes after scan date). Confidence scores and “human review recommended” flags are part of the output and must be read with it.

3. Accounts and eligibility

3.1 The Service is a business-to-business tool, intended for use in the course of a trade, business, craft or profession. By registering you confirm you act for such purposes. Section 12 applies if you nevertheless qualify as a consumer.

3.2 You must provide accurate account information and keep credentials secure. Accounts are for the registered organisation; seats may not be shared outside it.

4. Domains, verification and acceptable use

4.1 Customer scans run only against domains you have verified (DNS-TXT or meta-tag verification) as your own or as domains you are authorised to commission scans for (e.g. an agency acting for its client — you warrant you have that authority).

4.2 You must not use the Service to: (a) scan domains you are not authorised to commission under 4.1; (b) resell raw Service output as your own automated service; (c) present reports as any form of attestation; (d) remove disclaimers, methodology or confidence information when sharing a report; (e) use outputs to make public accusations of unlawful conduct against third parties.

4.3 Agency plan (P3) customers may co-brand reports (logo-on-report) but must preserve all disclaimer blocks unchanged.

4.4 Indemnity (business customers only). If you use the Service in the course of a trade, business, craft or profession, you will indemnify the Provider against third-party claims and reasonable related costs arising from (a) domain designations made in breach of Section 4.1 (scans you were not authorised to commission), or (b) your use or publication of Service output in breach of Section 4.2(c)–(e) (e.g. public accusations of unlawful conduct based on reports). This Section does not apply to consumers.

5. Plans

5.1 P1 Claims Snapshot — one-time purchase, one domain, one full inventory report. Delivered as digital content promptly after scan completion.

5.2 P2 Claims Monitor — monthly subscription, one domain, weekly re-scans, new-claim alerts, deadline notes.

5.3 P3 Brand Portfolio — monthly subscription, up to 10 domains, CSV export, co-branded reports.

5.4 Plan features, prices and taxes are shown at checkout. Prices displayed may be exclusive of VAT/sales tax; the final tax-inclusive amount is shown by Stripe at checkout (Section 6).

6. Payments — Stripe as merchant of record

6.1 All purchases are processed by Stripe under its Managed Payments service. For each purchase, the Stripe entity identified at checkout is the merchant of record and seller of record of the transaction: it charges you, issues the invoice/receipt, and determines, collects and remits applicable VAT, GST or sales tax based on the billing information you provide.

6.2 The Provider supplies the Service and remains your counterparty for the Service itself under these Terms. Your payment relationship for the transaction is with Stripe under the terms presented at checkout.

6.3 Keep your billing country/VAT information accurate; tax treatment depends on it. B2B customers should enter their VAT ID at checkout where offered.

6.4 Subscriptions renew automatically each month until cancelled. Cancellation is self-service via the Stripe Customer Portal (link in the dashboard) or by e-mail to [billing@claimenta.com — PLACEHOLDER], and takes effect at the end of the current billing period; no further renewals are charged. No long-term commitment; no cancellation fee.

6.5 Refunds and disputes are handled through Stripe’s merchant-of-record process — see the Refund & Cancellation Policy below, which is part of these Terms. Chargeback abuse (disputing charges for services duly delivered) may lead to account suspension.

6.6 If Stripe’s Managed Payments service becomes unavailable for your country or our product category, we may migrate billing to another lawful model with 30 days’ notice; ongoing subscriptions continue on equivalent terms or may be cancelled by you at the switch date.

7. Intellectual property

7.1 The Service, rulepacks, software and templates are the Provider’s or its licensors’ property. You receive a non-exclusive, non-transferable right to use the Service and, for reports, a worldwide, perpetual licence to use, copy and share the reports delivered to you for your internal business purposes, for review by your professional advisers and — for Agency (P3) customers — for sharing with the client for whom the scan was commissioned, in each case subject to 4.2(c)–(e).

7.2 You retain all rights in your own website content; you grant us the technical licence needed to crawl, store extracts of, and analyse the designated public pages to provide the Service.

8. Data protection

Personal-data processing is described in the Privacy Policy. For customer-ordered scans of the customer’s own public pages, the parties’ preliminary characterisation is that each party acts as an independent controller for its own processing [LAWYER TO CONFIRM; agency customers may request a DPA].

9. Availability; changes

9.1 The Service is provided on a commercially reasonable efforts basis; no specific uptime level is promised at these price points. Planned maintenance is announced in advance where practicable.

9.2 We may improve or change features (including rulepack updates as the law evolves) provided the core value — claims inventory + risk indicators — is preserved. Material reductions entitle subscription customers to cancel at the next renewal.

10. Disclaimer of warranties

To the maximum extent permitted by law, the Service and all outputs are provided “as is” and “as available”, without warranties of any kind, express or implied, including fitness for a particular purpose, accuracy or completeness of findings, or that reports will identify every claim or category match relevant to you. Statutory rights that cannot be waived — including, for consumers, conformity rights for digital content and services under Directive (EU) 2019/770 as implemented — remain unaffected.

11. Liability

11.1 To the maximum extent permitted by law, the Provider’s aggregate liability arising out of or in connection with the Service in any 12-month period is capped at the fees paid by you for the Service in that 12-month period (for P1: the price of the affected report).

11.2 Neither party is liable for indirect or consequential loss, loss of profit, loss of business or reputational loss, to the extent such exclusion is permitted.

11.3 Nothing in these Terms excludes or limits liability for damage caused intentionally, or for harm to life, physical integrity or health, or any other liability that cannot be excluded under applicable law (cf. Hungarian Civil Code Section 6:526).

11.4 You remain solely responsible for your marketing content and for decisions taken on the basis of Service outputs (Section 2.2).

12. Consumers (exceptional case)

12.1 The Service targets businesses. If you purchase as a consumer (a natural person acting outside your trade or profession), the mandatory consumer-protection rules of your habitual residence apply and prevail over anything less favourable here.

12.2 Right of withdrawal: consumers have 14 days to withdraw without reason. For the one-time report (P1, digital content not supplied on a tangible medium): by ticking the checkout box you expressly consent to immediate performance and acknowledge that you lose the right of withdrawal once delivery of the report has begun (Art 16(m) Directive 2011/83/EU as amended). We then send you a confirmation of the contract on a durable medium (order-confirmation e-mail), including confirmation of that consent and acknowledgement, as required by Art 8(7) CRD — the withdrawal right is only lost where performance has begun after that consent and acknowledgement. If you do not tick the box, the scan starts only after the 14-day period expires. For subscriptions (P2/P3, digital service): you may withdraw within 14 days; if you requested immediate performance, you pay a proportionate amount for the period served (Art 14(3)).

12.3 Withdrawal can be declared using the model form in the Refund & Cancellation Policy; monetary settlement runs through Stripe as merchant of record.

12.4 Hungarian consumers may turn to the conciliation body (Békéltető Testület) competent for their residence; contact details: [PLACEHOLDER — bekeltetes.hu].

12.5 Price transparency: for consumers, the total price including all taxes is displayed in the Stripe checkout before the order is placed (Art 6(1)(e) CRD); any pre-checkout price shown without tax is marked as such.

13. Term, suspension, termination

13.1 These Terms apply while you use the Service. We may suspend or terminate accounts for material breach (notably Section 4), unlawful use, or non-payment, with notice where practicable.

13.2 On termination you retain delivered reports (7.1); we delete or anonymise account data per the Privacy Policy retention table.

13.3 If we discontinue the Service, subscriptions end no earlier than 30 days after notice, and any amount already paid for a period after the discontinuation date is refunded through Stripe’s merchant-of-record process.

14. Governing law; disputes

14.1 These Terms are governed by Hungarian law, excluding its conflict-of-law rules; for consumers, mandatory protections of the consumer’s habitual residence remain unaffected (Rome I Art 6).

14.2 For B2B disputes the parties submit to the exclusive jurisdiction of the Hungarian courts competent for the Provider’s seat [LAWYER: confirm choice-of-court wording under Brussels Ia Art 25]. Consumers may sue and be sued per Brussels Ia consumer rules.

14.3 If any provision is invalid, the remainder stands; the invalid provision is replaced by the closest valid rule.

15. Changes to these Terms

We may amend these Terms with at least 15 days’ e-mail notice; continued use after the effective date is acceptance. Amendments that materially reduce subscription value entitle you to cancel before they take effect, at no cost. Consumers are always notified of amendments by e-mail, not only in-product. Version history is published on this page.

1. What we use

Claimenta uses only strictly necessary cookies: session/authentication cookies for the dashboard and a CSRF-protection token. These are exempt from consent under the ePrivacy rules (they are required to deliver the service you request).

2. What we do NOT use

No advertising cookies, no third-party tracking cookies, no social-media pixels. Web analytics run on a self-hosted, cookie-free system (Umami) that stores aggregate statistics without cross-site identifiers.

3. Consequence

No cookie consent banner is required in the current setup. If we ever introduce non-essential cookies or tracking pixels (e.g. an advertising pixel for retargeting), we will first deploy a consent banner that blocks them until you agree, and update this page.

4. Cookie table

[PLACEHOLDER — enumerate exact cookie names/lifetimes at G3 from the shipped app: session cookie, CSRF token.]

1. Who processes refunds

Purchases are made through Stripe as merchant of record; refunds are executed by Stripe to your original payment method through Stripe’s merchant-of-record process. Requests can be made to us at [billing@claimenta.com — PLACEHOLDER] — we instruct Stripe; you never lose rights by contacting us first.

2. 14-day quality-first policy (all customers, B2B included)

If the Service materially failed to deliver what the plan promises (e.g. a report was not produced for a verified, scannable domain), tell us within 14 days of delivery and we will fix it or refund the affected charge.

3. Subscriptions (P2/P3)

Cancel any time in the Stripe Customer Portal; effect at end of the current billing period; the current period is not refunded pro-rata except in the material-failure case of point 2.

4. Consumers — statutory withdrawal (14 days)

P1 (one-time report, digital content): at checkout you are asked to expressly consent to immediate performance and to acknowledge losing the withdrawal right once delivery of the report has begun; we confirm your consent and acknowledgement in the order-confirmation e-mail (durable medium, Art 8(7) CRD). Without that consent we start the scan only after the 14-day period.

P2/P3 (digital service): withdraw within 14 days of purchase; if you asked for immediate performance you owe a proportionate amount for the days served; the rest is refunded via Stripe.

Model withdrawal form: “To [KFT LEGAL NAME], [address, e-mail]: I hereby give notice that I withdraw from my contract for the following service: […]; ordered on […]; name; address; signature (paper only); date.”

5. Chargebacks

If you dispute a charge with your card issuer, the dispute is handled in Stripe’s merchant-of-record flow. Please contact us first — genuine issues are resolved faster by refund than by dispute.

6. Taxes on refunds

Taxes on refunds are reversed by Stripe together with the charge.